obt.Instant is our remote support service. Using a secure, simple tool called GoToAssist, an OBT support specialist will connect to your computer (with your approval, of course!) and begin the support session. Our specialist will take control of your desktop and can work exactly as if they were sitting at your desk. You can observe the support session and even take back mouse and keyboard control, if necessary.
The obt.Guardian service is a subscription-based monthly maintenance program. Each month, at a scheduled appointment time, an OBT support technician will login to your machine and perform general diagnostics, a routine system cleanup, and the removal of any virus, malware or adware infection. In addition, we'll audit your machine performance and provide you with a report card that gives you all the important details for your maintenance routine and any suggestions we may have.
Each month, you'll also receive one free support call for a non-maintenance related support problem.
It's a rare situation that we're simply stumped. Some computer problems may require more than one call to fix, as many problems are solved by a trial-and-error method of troubleshooting, but on the limited occasions that we're unable to diagnose your problem, you'll be refunded in full and given any further recommendations we may have.
