Click on a category below to find out more about our policies and services or click here to ask a question.
Consumer Services
obt.Instant is our remote support service. Using a secure, simple tool called GoToAssist, an OBT support specialist will connect to your computer (with your approval, of course!) and begin the support session. Our specialist will take control of your desktop and can work exactly as if they were sitting at your desk. You can observe the support session and even take back mouse and keyboard control, if necessary.
The obt.Guardian service is a subscription-based monthly maintenance program. Each month, at a scheduled appointment time, an OBT support technician will login to your machine and perform general diagnostics, a routine system cleanup, and the removal of any virus, malware or adware infection. In addition, we'll audit your machine performance and provide you with a report card that gives you all the important details for your maintenance routine and any suggestions we may have.
Each month, you'll also receive one free support call for a non-maintenance related support problem.
It's a rare situation that we're simply stumped. Some computer problems may require more than one call to fix, as many problems are solved by a trial-and-error method of troubleshooting, but on the limited occasions that we're unable to diagnose your problem, you'll be refunded in full and given any further recommendations we may have.
Business Services
Document Digitization
Moving your documents and files to OBT's Document Management Systems has the following benefits:
Your data is accessible from anywhere.
Your data is safe, secure, and backed up.
Your data is re-printable, should you lose your original copy.
No more lines at the filing cabinets!
No more searching for misfiled documents!
No more MASSIVE FLOOR SPACE required to house MASSIVE FILING CABINETS!
Monthly Maintenance
Once a month, OBT technicians will make a visit to your office to make sure things are running properly.
During this visit, we'll take time with each of your machines to ensure they are operating at their best. OBT will run diagnostics, clean things up, and make sure your systems are clean of Malware, Spyware, and Adware. We keep track of all your software and their expiration dates, and will inform you when it is time to renew your various subscriptions. We will place the order and renew them for you, saving you the headache of dealing with software vendors directly.
Web Services
Design
The design process is meant to be organic. To begin with, our in-house designer will spend time interviewing you and learning about your business. Then, you'll work together to come up with some basic ideas for the site, including overall look and feel, features, content, and so on. After this initial planning phase is complete, it's to the drawing board. Within about 7 to 10 days (or sooner, if your project has a shorter time frame,) you'll receive access to the initial site build. At this time, you'll evaluate the site and make a list of changes and requests.
Use these settings to configure your email account using Outlook, Thunderbird, Eudora, Apple Mail.app, etc. If you have problems, as always, please contact OBT Support.
Mail Account/Server Type: IMAP (required for proper syncing to your various devices)
Incoming Mail Server: mail.your-domain.com
Outgoing Mail Server: mail.your-domain.com
Outgoing Server Authentication: "Password" or "Plain Text Password"
Outgoing Server Username: your.username@your-domain.com
Mail Username: your.username@your-domain.com (i.e. brent@openbusinesstech.com)
OBT wants to ensure that you can access your email from anywhere, be it mobile device, office computer, or a laptop in a hotel room. In the event you are using a temporary computer that does not have email software installed or configured, feel free to use OBT WebMail to send, receive, and manage your email.
OBT WebMail is accessible via:
http://webmail.your-domain.com/ (i.e. http://webmail.openbusinesstech.com/)
Simply login with your email address (you@your-domain.com) and password and you're ready to go!
Hosting
All OBT hosting packages are custom design based on the needs of each client. A basic business-flyer website and a fully secured e-commerce site do not have the same hosting requirements. All packages do include the following:
Cloud-based hosting
Custom bandwidth and space quotas
IMAP and POP Email access
Control panel access
FTP
Domain registration and setup
OBT's cloud servers can handle almost all hosting needs. We offer Windows or Linux-based sites and can add secure certificates, databases and any number of tools you need at your disposable. All costs are determined by services needed.
General Computing
The tech market is flooded with newer and better and shinier technology every day, so much so that it can be almost impossible to keep up. OBT offers free chat services, which are a great way to ask about which tools are right for you. If you'd like a more in-depth shopping experience, we offer a low-cost consulting solution for both businesses and consumers that is designed to make any buying decision easier on your and your pocketbook.
But, since you're asking....
For immediate responses, the OBT Support Line is your best bet. This support line is designed to ring the first available technician, no matter where they are or what they are doing. Phone support is available 8:00am to 6:00pm Central, Monday through Friday.
OBT Support: 866.398.9181
For less urgent assistance, email support directly at support@openbusinesstech.com.
